Effective Date: October 16, 2025

This Privacy Policy describes how Fresh and Fluffy Grooming (referred to as “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Fresh and Fluffy Grooming located in Kirkland, WA.

1. Information We Collect

We collect personal information you provide directly to us, such as your:

Contact Information: Name, email address (e.g., freshandfluffygrooming@gmail.com), phone number, and mailing address.

Pet Information: Pet’s name, breed, age, and any special grooming or medical notes relevant to their care.

Payment Information: If you make a purchase, we collect necessary payment details (though we generally use third-party processors who handle the secure encryption).

We also automatically collect certain information when you access or use our website or services, including your IP address, browser type, and usage details.

2. How We Use Your Information

We use your personal information to:

Provide, operate, and maintain our grooming services.

Process your appointments and transactions.

Communicate with you, including sending confirmations, reminders, and updates.

Improve our services and customer experience.

Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing or scheduling software. These parties are restricted from using your personal information for any purpose other than to provide service for us.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so we encourage you to take caution when providing personal data online.

5. Your Choices and Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, or if you have any questions about our privacy practices, please contact us at the email address below.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: freshandfluffygrooming@gmail.com